Hello Dawn,
Thank you very much for your feedback.
Our Ear Cleaner solution has to be watery so that it can fill the ear canal until the liquid is visible. After you’ve massaged the base of the ear to agitate the liquid, head shaking is what we want, as it helps to loosen any wax and debris! You can find reference to this in our directions (which you can find on the bottle as well as our website).
If it’s one of the first times your dog is getting their ears cleaned, it can be unpleasant for them and could result in head shaking when attempting to pour the solution into the ears. However, with time, they are likely to learn to tolerate it, making ear cleaning easier in the future.
If you have any questions about best practices when using our Ear Cleaner, you can always get in touch via email, phone, or Live Chat by visiting our Contact Us page over at pawvit.com/contact
All the best,
The PawVit Team 🐶🌿